Return & Shipping Policy

Return policy

To be eligible for a return, your item must be in the same condition that you received it, unworn
or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of
purchase and the confirmation message from us.

Al-Shaikh Jewellers have 7 days return policy, which means you have 7 days after receiving your item* to request a return.

To start a return, you can contact us at or you can Whatsapp us
@ 0342-7566368 If your return is accepted, we’ll send you a return shipping confirmation for a
cost of Rs 200/-, as well as instructions on how and where to send your package. Items sent back
to us without first requesting a return will not be accepted.

Note: Due to frequent fluctuations in gold rates returns on gold items will only be entertained within 2 days after you receive the product.

*Return on moissanite product or customized order is not possible, however, a repair or changes can be made within our after sale services.

You can always contact us for any return question at Or
you can Whatsapp @ 0342-7566368

Damages and issues
Please make sure to check your order when you receive it and contact us immediately if the item
is defective, damaged or if you receive the wrong item, or if you receive incomplete order so
that we can assess the issue and correct it.

Exceptions / non-returnable items we cannot accept returns
on sale and customized items.

The fastest way to ensure you get what you want is to return the item you have, and once the
return is accepted, make a separate purchase for the new item and then we will deliver the new
item you ordered after we received the previous one.

We will inform you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method. Please remember it can take some time for your bank or credit card Company
to process and post the refund too or In case of a lockdown or any unexpected circumstances,
exchange/refund can be delayed to 14 working days.

What if I want to resale my gold jewellery?
You are most welcome at Al-Shaikh Jewellers for resale.
To resale your jewellery you need to visit our on-site store with the valid slip/receipt which you
received with your order. Our salesperson will check the quality of the gold and will give you
the estimate of your jewellery.
Amount will be calculated after deducting making charges, wastage and according to the gold
rate of the current day.

You can also sale your gold/silver jewellery at our shop even if it is not purchased from us but
you should provide us authentic slip/receipt of that product.


• Free delivery all over Pakistan
• Shipment in 5 to 7 working days
• Shipment can take more than regular shipment days on customized orders or if the product is out
of stock
• Cash on delivery available on all orders up to rs.25000.

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