Return, Exchange & Shipping Policy
Return policy
At Al-Shaikh Jewellers, we aim to ensure a seamless experience for our customers. Please review our return and refund policy below:
To initiate a return, you can contact us at alshaikhjewellers786@gmail.com or you can Whatsapp us @0342-7566368.
Eligibility for Return:
Returns are only accepted for items that are damaged or defective upon receipt.
Items must be returned in new, unused condition with all original packaging.
You’ll also need the receipt or proof of
purchase and the confirmation message from us.
Customer Responsibility:
After reporting the issue to our team, the purchased item needs to be dispatched at our address
The shipping cost of return will be borne by the customer.
Refund Policy
Refund Method:
Refunds will only be processed via bank transfer and will include only the product value, not any shipping charges incurred.
Damaged or Defective Products:
Refunds are issued only for products that are determined to be damaged or defective after evaluation.
Customers must report any damage or defect within 7 days of delivery to be eligible for a refund.
Important Notes
Products returned without meeting the above conditions (e.g., damaged packaging or used items) will not be eligible for a refund.
Please ensure the item is securely packaged to avoid damage during return shipping.
Return & Exchange are not acceptable for Customized Items.
Note: Return on moissanite product or customized order is not possible, however, a repair or changes can be made within our after sale services.
- Exchange Policy
At Al Shaikh Jewellers, we strive to ensure your satisfaction with every purchase. Please read our exchange policy carefully to understand the terms and conditions.
Damages and issues
If you receive an item that is defective, damaged, or incorrect, please contact us immediately within 7 days of delivery on WhatsApp at 0342-7566368. Our team will evaluate the issue and work to resolve it promptly.
Exchange Process
After reporting the issue to our team, you will need to dispatch the item at our address
The product must be returned in unused condition with its original packaging.
Important Notes
Exchange is subject to the availability of the requested item. If unavailable, you may choose to wait for the item to restock.
Items showing signs of wear, damage, or alterations will not be accepted for exchange.
Exchanges can take 1-2 weeks to process and replace, depending on availability and logistics.
Return & Exchange are not acceptable for Customized Items.
RE- SALE POLICY
You are most welcome at Al-Shaikh Jewellers for resale.
To resale your jewellery you need to visit our on-site store with the valid slip/receipt which you
received with your order. Our salesperson will check the quality of the gold and will give you the estimate of your jewellery.
Amount will be calculated after deducting making charges, wastage and according to the gold
rate of the current day.
You can also sale your gold/silver jewellery at our shop even if it is not purchased from us but you should provide us authentic slip/receipt of that product.
SHIPPING POLICY
At Alshaikh Jewellers, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver your items.
1. Order Processing Time
Orders are processed within below mentioned time period after confirmation depending on the item purchased:
- Gold: 3-4 working days
- Silver: 4-5 working days
- Moissanite: 5-6 working days
Orders placed on weekends or public holidays will be processed the next business day.
You will receive an order confirmation message followed by a dispatch notification once your order has been handed over to the courier.
2. Delivery Timeframe
We deliver across Pakistan through trusted courier partners.
Estimated delivery timelines:
Major Cities: 2–4 business days
Other Cities: 3–7 business days
Remote Areas / Villages: 5–9 business days
Please note: Delivery times may vary due to weather conditions, road closures, courier delays, or seasonal workload.
3. Order Tracking
Once your order is shipped, you will receive:
A tracking number
Courier name
Tracking link (if available)
You can track your order using the provided details.
4. Incorrect Address or Contact Information
Customers are responsible for providing accurate:
Address
Phone number
Contact details
5. Missed Deliveries & Courier Attempts
Couriers usually attempt delivery 2 times.
If delivery attempts fail due to:
- Unavailability
- Incorrect address
- Customer not answering calls
The parcel may be returned to us.
6. Damaged or Open Package on Delivery
If your parcel arrives damaged, opened, or tampered with:
Do NOT accept the package
Ask the rider to mark it as “Return to Sender”
Contact us immediately with evidence (photos or videos)
We will arrange a replacement if the issue is confirmed.
7. Delays & Courier Responsibility
We hand over parcels to reputable courier companies to ensure timely deliveries. However:
Delivery delays caused by courier partners are beyond our control
We cannot guarantee exact delivery dates
Customers may contact the courier directly for detailed status updates
8. Payments to Riders or Courier Staff
Al shaikh jewellers is NOT responsible for:
Payments made to riders
Payments made to individuals
Payments made directly to courier companies
We are only responsible for online payments made to our official account provided.
Any unauthorized payments outside our system are the customer’s responsibility.
9. International Shipping
Currently, we do not offer international shipping.
This may change in the future and will be announced on our website.
10. Need Help?
For any shipping-related queries or Urgent deliveries, contact us:
Email: Alshaikhjewellers786@gmail.com
WhatsApp: 0342-7566368.